Explore our most frequently asked questions to learn how to set up your account, create your avatar, manage videos, and make the most of OnDoc’s patient education tools.

## Video Use & Subscription FAQs

****Q: What is OnDoc.ai?**** 
A: OnDoc is an AI-powered video platform that enables physicians to create personalized patient education videos using their own avatar and voice.

****Q: How can I use my OnDoc videos?**** 
A: You can:

* Embed them on your website
* Share via email or EMR
* Include QR codes in printed materials

****Q: Can I use the videos on my website?**** 
A: Yes. As long as your subscription is active, you can embed your OnDoc videos on your website using the provided HTML embed codes.

****Q: Can I cancel my subscription and still access the videos?**** 
A: No. Access to your video library and embeds ends when your subscription is canceled.

****Q: Can I redistribute or resell OnDoc videos?**** 
A: No. Redistribution or resale is prohibited. Videos are for use only on your practice’s website or internal education materials. Please refer to our Terms & Conditions for more details.

****Q: Who can I contact for help?**** 
A: Email[****contact@ondoc.ai****]()or[****helpdesk@marketgarden.ai****]()for support.

---

## Avatar Creation FAQs

****Q: What kind of photo should I use to create my avatar?**** 
A: Use a clear, high-quality photo of your face taken with a webcam, smartphone, or digital camera. Make sure you're in good lighting, facing forward with shoulders square, smiling gently (no teeth), and using a plain background. Avoid filters or dramatic shadows. 
👉[Photo & Voice Guide](https://ondoc.helpcenter.guide/articles/create-your-on-doc-avatar-photo-and-voice-guide-5d4000-6dfaa)

****Q: How do I upload my photo for the avatar?**** 
A: From your dashboard, go to your Account tab. Under the****User Likeness****section, click “Select” to upload your photo. Reposition as needed and click “Save.”

****Q: How do I record and upload my voice for the avatar?**** 
A: Record a 1–3 minute voice sample using a high-quality mic or your phone. Then go to the****Voice Sample****section of your profile and upload it. 
👉[iPhone Voice Recording Guide](https://ondoc.helpcenter.guide/articles/create-an-audio-recording-for-your-on-doc-ai-i-phone-5d4000-47a85)

****Q: What happens after I upload my photo and voice?**** 
A: The system will generate a sample avatar video in about 2–3 minutes. Click “Watch Sample Video” to preview it.

****Q: Can I change my avatar after I confirm it?**** 
A: No—once you click “Confirm Likeness,” your avatar is locked in. Be sure you’re happy with your photo and voice before confirming.

---

## Account Creation FAQs

****Q: How do I sign up for an OnDoc account?**** 
A: Visit[https://www.ondoc.ai/app/sign-up](https://www.ondoc.ai/app/sign-up)and click “Begin.” You’ll be guided through several steps to complete setup. 
👉[Sign-Up Guide](https://ondoc.helpcenter.guide/articles/on-doc-account-creation-sign-up-process-5d4000-4a9fc)

****Q: What information is required to sign up?**** 
A: You’ll need the physician’s full name, email, and phone number. Each physician must register with a unique email.

****Q: Can multiple physicians share the same OnDoc account?**** 
A: No. Each physician needs their own account to create a personal avatar and video library.

****Q: What if I don’t see my practice during sign-up?**** 
A: Click “Don’t See Your Practice?” and manually enter your practice name and ZIP code to add it.

---

## Practice Logo Upload FAQs

****Q: How do I upload my practice logo to my OnDoc account?**** 
A: Log in to your dashboard, go to your Profile → Practice tab, then click “Upload” under the Practice Logo section. Use a 16:9 aspect ratio PNG for best results. 
👉[Practice Logo Upload Guide](https://ondoc.helpcenter.guide/articles/add-your-practice-logo-5d4000-49f03)

---

## Password Management FAQs

****Q: How do I change my OnDoc password?**** 
A: Go to your****Profile → Authentication tab****, click “Change Password,” then enter and confirm your new password. 
👉[Change Password Guide](https://ondoc.helpcenter.guide/articles/change-your-password-5d4000-a72f2)

****Q: What if I forgot my password?**** 
A: Click “Forgot Password” on the login page and follow the instructions. Be sure to check your spam folder for the reset email.

---

## Video Script Review & Approval FAQs

****Q: How do I review video scripts before generation?**** 
A: Go to the “Scripts Pending Physician Review” card on your dashboard. Click the pen icon to open and review the script. 
👉[Script Review Guide](https://ondoc.helpcenter.guide/articles/how-to-approve-your-video-scripts-5d4000-3bf35)

****Q: Can I edit the scripts?**** 
A: Yes. You can approve or edit each scene individually before submitting the full script.

****Q: How do I approve the entire script at once?**** 
A: Click “Approve All,” confirm you understand, and then click “Submit.”

****Q: How long does video generation take?**** 
A: 5–10 minutes. You’ll find generated videos in the****Approved Videos****section or under “Video Created” in the Review page.

****Q: What happens to videos I don’t approve?**** 
A: They won’t be generated or added to your library until reviewed.

---

## Website Embedding FAQs

****Q: How do I embed an OnDoc video on my website?**** 
A: From your dashboard’s****My Videos****section, click the clipboard icon next to a generated video to copy the embed code. Paste it into your website’s HTML. 
👉[Embed Code Guide](https://ondoc.helpcenter.guide/articles/how-to-get-video-html-embed-codes-for-your-website-5d4000-5f580)

****Q: Can I change the size of the embedded video?**** 
A: Yes. You can manually adjust the width and height values in the`<iframe>`embed code.

---

## QR Code FAQs

****Q: How do I get a QR code for my OnDoc videos?**** 
A: In****My Videos****, click the QR icon next to a video. You can copy or download the QR code to use in print or digital materials. 
👉[QR Code Guide](https://ondoc.helpcenter.guide/articles/how-to-access-and-use-qr-codes-for-on-doc-videos-5d4000-d219e)

****Q: Can I download all QR codes at once?**** 
A: Yes. Click “View All QR Codes” → “Download All QR Codes” from your dashboard.

****Q: Where can I use QR codes in my practice?**** 
A: Add them to brochures, waiting room posters, EMR summaries, or welcome packets for mobile-friendly access to videos.

---

## Industry Video FAQs

****Q: What are industry videos?**** 
A: Industry videos are high-quality, pre-scripted videos created by trusted OnDoc partners. You can add them to your library with your avatar and voice. 
👉[Industry Content Guide](https://ondoc.helpcenter.guide/articles/how-to-add-industry-content-to-your-on-doc-library-5d4000-d58fe)

****Q: How do I add industry videos to my library?**** 
A: Click the****“Browse Videos”****card on your dashboard, select a video, review the script, and click “Add Video.”

****Q: Can I edit the script of an industry video?**** 
A: No. These scripts are pre-approved and cannot be modified.

****Q: Where do I find industry videos after adding them?**** 
A: All added videos appear in your****My Videos****library.

---

## Video Library Access & Sharing FAQs

****Q: How do I access my video library?**** 
A: From your dashboard, go to your Profile and click****“Go To Library.”**** 
👉[Video Library Guide](https://ondoc.helpcenter.guide/articles/how-to-access-your-video-library-copy-video-ur-ls-5d4000-afd15)

****Q: How is the video library organized?**** 
A: By body region (e.g., Head and Neck, Back, Hip) and by****Condition Videos****(diagnoses) and****Treatment Videos****(procedures).

****Q: How do I share a video with a patient?**** 
A: Click the video, copy the URL from your browser’s search bar, and paste it into an email, EMR, or printed handout.

<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Use &amp; Subscription FAQs</h2>Q: What is OnDoc.ai? A: OnDoc is an AI-powered video platform that enables physicians to create personalized patient education videos using their own avatar and voice.Q: How can I use my OnDoc videos? A: You can:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Embed them on your website</li><li value="2" class="PlaygroundEditorTheme__listItem">Share via email or EMR</li><li value="3" class="PlaygroundEditorTheme__listItem">Include QR codes in printed materials</li></ul>Q: Can I use the videos on my website? A: Yes. As long as your subscription is active, you can embed your OnDoc videos on your website using the provided HTML embed codes.Q: Can I cancel my subscription and still access the videos? A: No. Access to your video library and embeds ends when your subscription is canceled.Q: Can I redistribute or resell OnDoc videos? A: No. Redistribution or resale is prohibited. Videos are for use only on your practice’s website or internal education materials. Please refer to our Terms &amp; Conditions for more details.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Avatar Creation FAQs</h2>Q: What kind of photo should I use to create my avatar? A: Use a clear, high-quality photo of your face taken with a webcam, smartphone, or digital camera. Make sure you're in good lighting, facing forward with shoulders square, smiling gently (no teeth), and using a plain background. Avoid filters or dramatic shadows. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-your-on-doc-avatar-photo-and-voice-guide-5d4000-6dfaa" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Photo &amp; Voice Guide</a>Q: How do I upload my photo for the avatar? A: From your dashboard, go to your Account tab. Under the User Likeness section, click “Select” to upload your photo. Reposition as needed and click “Save.”Q: How do I record and upload my voice for the avatar? A: Record a 1–3 minute voice sample using a high-quality mic or your phone. Then go to the Voice Sample section of your profile and upload it. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-an-audio-recording-for-your-on-doc-ai-i-phone-5d4000-47a85" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">iPhone Voice Recording Guide</a>Q: What happens after I upload my photo and voice? A: The system will generate a sample avatar video in about 2–3 minutes. Click “Watch Sample Video” to preview it.Q: Can I change my avatar after I confirm it? A: No—once you click “Confirm Likeness,” your avatar is locked in. Be sure you’re happy with your photo and voice before confirming.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Account Creation FAQs</h2>Q: How do I sign up for an OnDoc account? A: Visit <a href="https://marketgarden.app/sign-up" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">https://marketgarden.app/sign-up</a> and click “Begin.” You’ll be guided through several steps to complete setup. 👉 <a href="https://ondoc.helpcenter.guide/articles/on-doc-account-creation-sign-up-process-5d4000-4a9fc" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Sign-Up Guide</a>Q: What information is required to sign up? A: You’ll need the physician’s full name, email, and phone number. Each physician must register with a unique email.Q: Can multiple physicians share the same OnDoc account? A: No. Each physician needs their own account to create a personal avatar and video library.Q: What if I don’t see my practice during sign-up? A: Click “Don’t See Your Practice?” and manually enter your practice name and ZIP code to add it.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Practice Logo Upload FAQs</h2>Q: How do I upload my practice logo to my OnDoc account? A: Log in to your dashboard, go to your Profile → Practice tab, then click “Upload” under the Practice Logo section. Use a 16:9 aspect ratio PNG for best results. 👉 <a href="https://ondoc.helpcenter.guide/articles/add-your-practice-logo-5d4000-49f03" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Practice Logo Upload Guide</a><hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Password Management FAQs</h2>Q: How do I change my OnDoc password? A: Go to your Profile → Authentication tab, click “Change Password,” then enter and confirm your new password. 👉 <a href="https://ondoc.helpcenter.guide/articles/change-your-password-5d4000-a72f2" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Change Password Guide</a>Q: What if I forgot my password? A: Click “Forgot Password” on the login page and follow the instructions. Be sure to check your spam folder for the reset email.Q: Who can I contact for help? A: Email <a href="" rel="noopener" class="PlaygroundEditorTheme__link">contact@ondoc.ai</a> or <a href="" rel="noopener" class="PlaygroundEditorTheme__link">helpdesk@marketgarden.ai</a> for support.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Script Review &amp; Approval FAQs</h2>Q: How do I review video scripts before generation? A: Go to the “Scripts Pending Physician Review” card on your dashboard. Click the pen icon to open and review the script. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-approve-your-video-scripts-5d4000-3bf35" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Script Review Guide</a>Q: Can I edit the scripts? A: Yes. You can approve or edit each scene individually before submitting the full script.Q: How do I approve the entire script at once? A: Click “Approve All,” confirm you understand, and then click “Submit.”Q: How long does video generation take? A: 5–10 minutes. You’ll find generated videos in the Approved Videos section or under “Video Created” in the Review page.Q: What happens to videos I don’t approve? A: They won’t be generated or added to your library until reviewed.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Website Embedding FAQs</h2>Q: How do I embed an OnDoc video on my website? A: From your dashboard’s My Videos section, click the clipboard icon next to a generated video to copy the embed code. Paste it into your website’s HTML. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-get-video-html-embed-codes-for-your-website-5d4000-5f580" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Embed Code Guide</a>Q: Can I change the size of the embedded video? A: Yes. You can manually adjust the width and height values in the <code spellcheck="false" style="white-space: pre-wrap;">&lt;iframe&gt;</code> embed code.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">QR Code FAQs</h2>Q: How do I get a QR code for my OnDoc videos? A: In My Videos, click the QR icon next to a video. You can copy or download the QR code to use in print or digital materials. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-and-use-qr-codes-for-on-doc-videos-5d4000-d219e" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">QR Code Guide</a>Q: Can I download all QR codes at once? A: Yes. Click “View All QR Codes” → “Download All QR Codes” from your dashboard.Q: Where can I use QR codes in my practice? A: Add them to brochures, waiting room posters, EMR summaries, or welcome packets for mobile-friendly access to videos.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Industry Video FAQs</h2>Q: What are industry videos? A: Industry videos are high-quality, pre-scripted videos created by trusted OnDoc partners. You can add them to your library with your avatar and voice. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-add-industry-content-to-your-on-doc-library-5d4000-d58fe" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Industry Content Guide</a>Q: How do I add industry videos to my library? A: Click the “Browse Videos” card on your dashboard, select a video, review the script, and click “Add Video.”Q: Can I edit the script of an industry video? A: No. These scripts are pre-approved and cannot be modified.Q: Where do I find industry videos after adding them? A: All added videos appear in your My Videos library.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Library Access &amp; Sharing FAQs</h2>Q: How do I access my video library? A: From your dashboard, go to your Profile and click “Go To Library.” 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-your-video-library-copy-video-ur-ls-5d4000-afd15" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Video Library Guide</a>Q: How is the video library organized? A: By body region (e.g., Head and Neck, Back, Hip) and by Condition Videos (diagnoses) and Treatment Videos (procedures).Q: How do I share a video with a patient? A: Click the video, copy the URL from your browser’s search bar, and paste it into an email, EMR, or printed handout.<h2 class="PlaygroundEditorTheme__h2"> </h2>

Frequently Asked Questions (FAQ)

<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Use &amp; Subscription FAQs</h2>Q: What is OnDoc.ai? A: OnDoc is an AI-powered video platform that enables physicians to create personalized patient education videos using their own avatar and voice.Q: How can I use my OnDoc videos? A: You can:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Embed them on your website</li><li value="2" class="PlaygroundEditorTheme__listItem">Share via email or EMR</li><li value="3" class="PlaygroundEditorTheme__listItem">Include QR codes in printed materials</li></ul>Q: Can I use the videos on my website? A: Yes. As long as your subscription is active, you can embed your OnDoc videos on your website using the provided HTML embed codes.Q: Can I cancel my subscription and still access the videos? A: No. Access to your video library and embeds ends when your subscription is canceled.Q: Can I redistribute or resell OnDoc videos? A: No. Redistribution or resale is prohibited. Videos are for use only on your practice’s website or internal education materials. Please refer to our Terms &amp; Conditions for more details.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Avatar Creation FAQs</h2>Q: What kind of photo should I use to create my avatar? A: Use a clear, high-quality photo of your face taken with a webcam, smartphone, or digital camera. Make sure you're in good lighting, facing forward with shoulders square, smiling gently (no teeth), and using a plain background. Avoid filters or dramatic shadows. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-your-on-doc-avatar-photo-and-voice-guide-5d4000-6dfaa" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Photo &amp; Voice Guide</a>Q: How do I upload my photo for the avatar? A: From your dashboard, go to your Account tab. Under the User Likeness section, click “Select” to upload your photo. Reposition as needed and click “Save.”Q: How do I record and upload my voice for the avatar? A: Record a 1–3 minute voice sample using a high-quality mic or your phone. Then go to the Voice Sample section of your profile and upload it. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-an-audio-recording-for-your-on-doc-ai-i-phone-5d4000-47a85" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">iPhone Voice Recording Guide</a>Q: What happens after I upload my photo and voice? A: The system will generate a sample avatar video in about 2–3 minutes. Click “Watch Sample Video” to preview it.Q: Can I change my avatar after I confirm it? A: No—once you click “Confirm Likeness,” your avatar is locked in. Be sure you’re happy with your photo and voice before confirming.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Account Creation FAQs</h2>Q: How do I sign up for an OnDoc account? A: Visit <a href="https://marketgarden.app/sign-up" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">https://marketgarden.app/sign-up</a> and click “Begin.” You’ll be guided through several steps to complete setup. 👉 <a href="https://ondoc.helpcenter.guide/articles/on-doc-account-creation-sign-up-process-5d4000-4a9fc" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Sign-Up Guide</a>Q: What information is required to sign up? A: You’ll need the physician’s full name, email, and phone number. Each physician must register with a unique email.Q: Can multiple physicians share the same OnDoc account? A: No. Each physician needs their own account to create a personal avatar and video library.Q: What if I don’t see my practice during sign-up? A: Click “Don’t See Your Practice?” and manually enter your practice name and ZIP code to add it.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Practice Logo Upload FAQs</h2>Q: How do I upload my practice logo to my OnDoc account? A: Log in to your dashboard, go to your Profile → Practice tab, then click “Upload” under the Practice Logo section. Use a 16:9 aspect ratio PNG for best results. 👉 <a href="https://ondoc.helpcenter.guide/articles/add-your-practice-logo-5d4000-49f03" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Practice Logo Upload Guide</a><hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Password Management FAQs</h2>Q: How do I change my OnDoc password? A: Go to your Profile → Authentication tab, click “Change Password,” then enter and confirm your new password. 👉 <a href="https://ondoc.helpcenter.guide/articles/change-your-password-5d4000-a72f2" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Change Password Guide</a>Q: What if I forgot my password? A: Click “Forgot Password” on the login page and follow the instructions. Be sure to check your spam folder for the reset email.Q: Who can I contact for help? A: Email <a href="" rel="noopener" class="PlaygroundEditorTheme__link">contact@ondoc.ai</a> or <a href="" rel="noopener" class="PlaygroundEditorTheme__link">helpdesk@marketgarden.ai</a> for support.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Script Review &amp; Approval FAQs</h2>Q: How do I review video scripts before generation? A: Go to the “Scripts Pending Physician Review” card on your dashboard. Click the pen icon to open and review the script. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-approve-your-video-scripts-5d4000-3bf35" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Script Review Guide</a>Q: Can I edit the scripts? A: Yes. You can approve or edit each scene individually before submitting the full script.Q: How do I approve the entire script at once? A: Click “Approve All,” confirm you understand, and then click “Submit.”Q: How long does video generation take? A: 5–10 minutes. You’ll find generated videos in the Approved Videos section or under “Video Created” in the Review page.Q: What happens to videos I don’t approve? A: They won’t be generated or added to your library until reviewed.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Website Embedding FAQs</h2>Q: How do I embed an OnDoc video on my website? A: From your dashboard’s My Videos section, click the clipboard icon next to a generated video to copy the embed code. Paste it into your website’s HTML. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-get-video-html-embed-codes-for-your-website-5d4000-5f580" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Embed Code Guide</a>Q: Can I change the size of the embedded video? A: Yes. You can manually adjust the width and height values in the <code spellcheck="false" style="white-space: pre-wrap;">&lt;iframe&gt;</code> embed code.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">QR Code FAQs</h2>Q: How do I get a QR code for my OnDoc videos? A: In My Videos, click the QR icon next to a video. You can copy or download the QR code to use in print or digital materials. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-and-use-qr-codes-for-on-doc-videos-5d4000-d219e" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">QR Code Guide</a>Q: Can I download all QR codes at once? A: Yes. Click “View All QR Codes” → “Download All QR Codes” from your dashboard.Q: Where can I use QR codes in my practice? A: Add them to brochures, waiting room posters, EMR summaries, or welcome packets for mobile-friendly access to videos.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Industry Video FAQs</h2>Q: What are industry videos? A: Industry videos are high-quality, pre-scripted videos created by trusted OnDoc partners. You can add them to your library with your avatar and voice. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-add-industry-content-to-your-on-doc-library-5d4000-d58fe" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Industry Content Guide</a>Q: How do I add industry videos to my library? A: Click the “Browse Videos” card on your dashboard, select a video, review the script, and click “Add Video.”Q: Can I edit the script of an industry video? A: No. These scripts are pre-approved and cannot be modified.Q: Where do I find industry videos after adding them? A: All added videos appear in your My Videos library.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Library Access &amp; Sharing FAQs</h2>Q: How do I access my video library? A: From your dashboard, go to your Profile and click “Go To Library.” 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-your-video-library-copy-video-ur-ls-5d4000-afd15" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Video Library Guide</a>Q: How is the video library organized? A: By body region (e.g., Head and Neck, Back, Hip) and by Condition Videos (diagnoses) and Treatment Videos (procedures).Q: How do I share a video with a patient? A: Click the video, copy the URL from your browser’s search bar, and paste it into an email, EMR, or printed handout.<h2 class="PlaygroundEditorTheme__h2"> </h2>

Have questions about using OnDoc?

<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Use &amp; Subscription FAQs</h2>Q: What is OnDoc.ai? A: OnDoc is an AI-powered video platform that enables physicians to create personalized patient education videos using their own avatar and voice.Q: How can I use my OnDoc videos? A: You can:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Embed them on your website</li><li value="2" class="PlaygroundEditorTheme__listItem">Share via email or EMR</li><li value="3" class="PlaygroundEditorTheme__listItem">Include QR codes in printed materials</li></ul>Q: Can I use the videos on my website? A: Yes. As long as your subscription is active, you can embed your OnDoc videos on your website using the provided HTML embed codes.Q: Can I cancel my subscription and still access the videos? A: No. Access to your video library and embeds ends when your subscription is canceled.Q: Can I redistribute or resell OnDoc videos? A: No. Redistribution or resale is prohibited. Videos are for use only on your practice’s website or internal education materials. Please refer to our Terms &amp; Conditions for more details.Q: Who can I contact for help? A: Email <a href="" rel="noopener" class="PlaygroundEditorTheme__link">contact@ondoc.ai</a> or <a href="" rel="noopener" class="PlaygroundEditorTheme__link">helpdesk@marketgarden.ai</a> for support.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Avatar Creation FAQs</h2>Q: What kind of photo should I use to create my avatar? A: Use a clear, high-quality photo of your face taken with a webcam, smartphone, or digital camera. Make sure you're in good lighting, facing forward with shoulders square, smiling gently (no teeth), and using a plain background. Avoid filters or dramatic shadows. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-your-on-doc-avatar-photo-and-voice-guide-5d4000-6dfaa" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Photo &amp; Voice Guide</a>Q: How do I upload my photo for the avatar? A: From your dashboard, go to your Account tab. Under the User Likeness section, click “Select” to upload your photo. Reposition as needed and click “Save.”Q: How do I record and upload my voice for the avatar? A: Record a 1–3 minute voice sample using a high-quality mic or your phone. Then go to the Voice Sample section of your profile and upload it. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-an-audio-recording-for-your-on-doc-ai-i-phone-5d4000-47a85" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">iPhone Voice Recording Guide</a>Q: What happens after I upload my photo and voice? A: The system will generate a sample avatar video in about 2–3 minutes. Click “Watch Sample Video” to preview it.Q: Can I change my avatar after I confirm it? A: No—once you click “Confirm Likeness,” your avatar is locked in. Be sure you’re happy with your photo and voice before confirming.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Account Creation FAQs</h2>Q: How do I sign up for an OnDoc account? A: Visit <a href="https://marketgarden.app/sign-up" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">https://marketgarden.app/sign-up</a> and click “Begin.” You’ll be guided through several steps to complete setup. 👉 <a href="https://ondoc.helpcenter.guide/articles/on-doc-account-creation-sign-up-process-5d4000-4a9fc" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Sign-Up Guide</a>Q: What information is required to sign up? A: You’ll need the physician’s full name, email, and phone number. Each physician must register with a unique email.Q: Can multiple physicians share the same OnDoc account? A: No. Each physician needs their own account to create a personal avatar and video library.Q: What if I don’t see my practice during sign-up? A: Click “Don’t See Your Practice?” and manually enter your practice name and ZIP code to add it.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Practice Logo Upload FAQs</h2>Q: How do I upload my practice logo to my OnDoc account? A: Log in to your dashboard, go to your Profile → Practice tab, then click “Upload” under the Practice Logo section. Use a 16:9 aspect ratio PNG for best results. 👉 <a href="https://ondoc.helpcenter.guide/articles/add-your-practice-logo-5d4000-49f03" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Practice Logo Upload Guide</a><hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Password Management FAQs</h2>Q: How do I change my OnDoc password? A: Go to your Profile → Authentication tab, click “Change Password,” then enter and confirm your new password. 👉 <a href="https://ondoc.helpcenter.guide/articles/change-your-password-5d4000-a72f2" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Change Password Guide</a>Q: What if I forgot my password? A: Click “Forgot Password” on the login page and follow the instructions. Be sure to check your spam folder for the reset email.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Script Review &amp; Approval FAQs</h2>Q: How do I review video scripts before generation? A: Go to the “Scripts Pending Physician Review” card on your dashboard. Click the pen icon to open and review the script. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-approve-your-video-scripts-5d4000-3bf35" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Script Review Guide</a>Q: Can I edit the scripts? A: Yes. You can approve or edit each scene individually before submitting the full script.Q: How do I approve the entire script at once? A: Click “Approve All,” confirm you understand, and then click “Submit.”Q: How long does video generation take? A: 5–10 minutes. You’ll find generated videos in the Approved Videos section or under “Video Created” in the Review page.Q: What happens to videos I don’t approve? A: They won’t be generated or added to your library until reviewed.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Website Embedding FAQs</h2>Q: How do I embed an OnDoc video on my website? A: From your dashboard’s My Videos section, click the clipboard icon next to a generated video to copy the embed code. Paste it into your website’s HTML. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-get-video-html-embed-codes-for-your-website-5d4000-5f580" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Embed Code Guide</a>Q: Can I change the size of the embedded video? A: Yes. You can manually adjust the width and height values in the <code spellcheck="false" style="white-space: pre-wrap;">&lt;iframe&gt;</code> embed code.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">QR Code FAQs</h2>Q: How do I get a QR code for my OnDoc videos? A: In My Videos, click the QR icon next to a video. You can copy or download the QR code to use in print or digital materials. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-and-use-qr-codes-for-on-doc-videos-5d4000-d219e" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">QR Code Guide</a>Q: Can I download all QR codes at once? A: Yes. Click “View All QR Codes” → “Download All QR Codes” from your dashboard.Q: Where can I use QR codes in my practice? A: Add them to brochures, waiting room posters, EMR summaries, or welcome packets for mobile-friendly access to videos.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Industry Video FAQs</h2>Q: What are industry videos? A: Industry videos are high-quality, pre-scripted videos created by trusted OnDoc partners. You can add them to your library with your avatar and voice. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-add-industry-content-to-your-on-doc-library-5d4000-d58fe" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Industry Content Guide</a>Q: How do I add industry videos to my library? A: Click the “Browse Videos” card on your dashboard, select a video, review the script, and click “Add Video.”Q: Can I edit the script of an industry video? A: No. These scripts are pre-approved and cannot be modified.Q: Where do I find industry videos after adding them? A: All added videos appear in your My Videos library.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Library Access &amp; Sharing FAQs</h2>Q: How do I access my video library? A: From your dashboard, go to your Profile and click “Go To Library.” 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-your-video-library-copy-video-ur-ls-5d4000-afd15" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Video Library Guide</a>Q: How is the video library organized? A: By body region (e.g., Head and Neck, Back, Hip) and by Condition Videos (diagnoses) and Treatment Videos (procedures).Q: How do I share a video with a patient? A: Click the video, copy the URL from your browser’s search bar, and paste it into an email, EMR, or printed handout.<h2 class="PlaygroundEditorTheme__h2"> </h2>

<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Use &amp; Subscription FAQs</h2>Q: What is OnDoc.ai? A: OnDoc is an AI-powered video platform that enables physicians to create personalized patient education videos using their own avatar and voice.Q: How can I use my OnDoc videos? A: You can:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Embed them on your website</li><li value="2" class="PlaygroundEditorTheme__listItem">Share via email or EMR</li><li value="3" class="PlaygroundEditorTheme__listItem">Include QR codes in printed materials</li></ul>Q: Can I use the videos on my website? A: Yes. As long as your subscription is active, you can embed your OnDoc videos on your website using the provided HTML embed codes.Q: Can I cancel my subscription and still access the videos? A: No. Access to your video library and embeds ends when your subscription is canceled.Q: Can I redistribute or resell OnDoc videos? A: No. Redistribution or resale is prohibited. Videos are for use only on your practice’s website or internal education materials. Please refer to our Terms &amp; Conditions for more details.Q: Who can I contact for help? A: Email <a href="" rel="noopener" class="PlaygroundEditorTheme__link">contact@ondoc.ai</a> or <a href="" rel="noopener" class="PlaygroundEditorTheme__link">helpdesk@marketgarden.ai</a> for support.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Avatar Creation FAQs</h2>Q: What kind of photo should I use to create my avatar? A: Use a clear, high-quality photo of your face taken with a webcam, smartphone, or digital camera. Make sure you're in good lighting, facing forward with shoulders square, smiling gently (no teeth), and using a plain background. Avoid filters or dramatic shadows. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-your-on-doc-avatar-photo-and-voice-guide-5d4000-6dfaa" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Photo &amp; Voice Guide</a>Q: How do I upload my photo for the avatar? A: From your dashboard, go to your Account tab. Under the User Likeness section, click “Select” to upload your photo. Reposition as needed and click “Save.”Q: How do I record and upload my voice for the avatar? A: Record a 1–3 minute voice sample using a high-quality mic or your phone. Then go to the Voice Sample section of your profile and upload it. 👉 <a href="https://ondoc.helpcenter.guide/articles/create-an-audio-recording-for-your-on-doc-ai-i-phone-5d4000-47a85" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">iPhone Voice Recording Guide</a>Q: What happens after I upload my photo and voice? A: The system will generate a sample avatar video in about 2–3 minutes. Click “Watch Sample Video” to preview it.Q: Can I change my avatar after I confirm it? A: No—once you click “Confirm Likeness,” your avatar is locked in. Be sure you’re happy with your photo and voice before confirming.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Account Creation FAQs</h2>Q: How do I sign up for an OnDoc account? A: Visit <a href="https://marketgarden.app/sign-up" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">https://marketgarden.app/sign-up</a> and click “Begin.” You’ll be guided through several steps to complete setup. 👉 <a href="https://ondoc.helpcenter.guide/articles/on-doc-account-creation-sign-up-process-5d4000-4a9fc" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Sign-Up Guide</a>Q: What information is required to sign up? A: You’ll need the physician’s full name, email, and phone number. Each physician must register with a unique email.Q: Can multiple physicians share the same OnDoc account? A: No. Each physician needs their own account to create a personal avatar and video library.Q: What if I don’t see my practice during sign-up? A: Click “Don’t See Your Practice?” and manually enter your practice name and ZIP code to add it.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Practice Logo Upload FAQs</h2>Q: How do I upload my practice logo to my OnDoc account? A: Log in to your dashboard, go to your Profile → Practice tab, then click “Upload” under the Practice Logo section. Use a 16:9 aspect ratio PNG for best results. 👉 <a href="https://ondoc.helpcenter.guide/articles/add-your-practice-logo-5d4000-49f03" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Practice Logo Upload Guide</a><hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Password Management FAQs</h2>Q: How do I change my OnDoc password? A: Go to your Profile → Authentication tab, click “Change Password,” then enter and confirm your new password. 👉 <a href="https://ondoc.helpcenter.guide/articles/change-your-password-5d4000-a72f2" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Change Password Guide</a>Q: What if I forgot my password? A: Click “Forgot Password” on the login page and follow the instructions. Be sure to check your spam folder for the reset email.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Script Review &amp; Approval FAQs</h2>Q: How do I review video scripts before generation? A: Go to the “Scripts Pending Physician Review” card on your dashboard. Click the pen icon to open and review the script. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-approve-your-video-scripts-5d4000-3bf35" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Script Review Guide</a>Q: Can I edit the scripts? A: Yes. You can approve or edit each scene individually before submitting the full script.Q: How do I approve the entire script at once? A: Click “Approve All,” confirm you understand, and then click “Submit.”Q: How long does video generation take? A: 5–10 minutes. You’ll find generated videos in the Approved Videos section or under “Video Created” in the Review page.Q: What happens to videos I don’t approve? A: They won’t be generated or added to your library until reviewed.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Website Embedding FAQs</h2>Q: How do I embed an OnDoc video on my website? A: From your dashboard’s My Videos section, click the clipboard icon next to a generated video to copy the embed code. Paste it into your website’s HTML. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-get-video-html-embed-codes-for-your-website-5d4000-5f580" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Embed Code Guide</a>Q: Can I change the size of the embedded video? A: Yes. You can manually adjust the width and height values in the <code spellcheck="false" style="white-space: pre-wrap;">&lt;iframe&gt;</code> embed code.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">QR Code FAQs</h2>Q: How do I get a QR code for my OnDoc videos? A: In My Videos, click the QR icon next to a video. You can copy or download the QR code to use in print or digital materials. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-and-use-qr-codes-for-on-doc-videos-5d4000-d219e" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">QR Code Guide</a>Q: Can I download all QR codes at once? A: Yes. Click “View All QR Codes” → “Download All QR Codes” from your dashboard.Q: Where can I use QR codes in my practice? A: Add them to brochures, waiting room posters, EMR summaries, or welcome packets for mobile-friendly access to videos.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Industry Video FAQs</h2>Q: What are industry videos? A: Industry videos are high-quality, pre-scripted videos created by trusted OnDoc partners. You can add them to your library with your avatar and voice. 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-add-industry-content-to-your-on-doc-library-5d4000-d58fe" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Industry Content Guide</a>Q: How do I add industry videos to my library? A: Click the “Browse Videos” card on your dashboard, select a video, review the script, and click “Add Video.”Q: Can I edit the script of an industry video? A: No. These scripts are pre-approved and cannot be modified.Q: Where do I find industry videos after adding them? A: All added videos appear in your My Videos library.<hr><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Video Library Access &amp; Sharing FAQs</h2>Q: How do I access my video library? A: From your dashboard, go to your Profile and click “Go To Library.” 👉 <a href="https://ondoc.helpcenter.guide/articles/how-to-access-your-video-library-copy-video-ur-ls-5d4000-afd15" target="_new" rel="noopener" class="PlaygroundEditorTheme__link">Video Library Guide</a>Q: How is the video library organized? A: By body region (e.g., Head and Neck, Back, Hip) and by Condition Videos (diagnoses) and Treatment Videos (procedures).Q: How do I share a video with a patient? A: Click the video, copy the URL from your browser’s search bar, and paste it into an email, EMR, or printed handout.<h2 class="PlaygroundEditorTheme__h2"> </h2>

Welcome to the OnDoc Help Center! Below you'll find answers to common questions about setting up your account, using your avatar, sharing videos, and managing your subscription. For detailed walkthroughs, we’ve included links to the relevant guides.

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